Problems during file transfer

PROBLEM

SOLUTION

Some of the transferred files are corrupted.

  • One reason may be that you have transferred the files in ASCII mode. This may cause errors with some file types. Only use ASCII mode to transfer plain text documents (e. g., .txt, .htm, .html, .cgi, .php). All the other files must be transferred in binary mode.

  • If the problem persists, check that you have activated data flow control in the modem settings. Click "Start">"Settings">"Control Panel">"Modem".

After the files were uploaded successfully, the website cannot be found on the Internet.

  • Verify that you have uploaded the HTML document to the root directory. This directory is the uppermost directory on your webserver and appears as "/".

  • Your start file is not called index.html, or you have not used lower case for the file name.

  • Verify that you have proper access rights to the files. In WISE-FTP, you can assign access rights by right-clicking a file and selecting "Properties". For HTML documents, 644 is sufficient.

Error message "Error 404"

  • Your startup document is not index.html or not every letter of the file name is in lower case.

  • You have saved your website or start file index.html in a sub-directory. Move the file to your webserver's root directory. In most cases, this is the uppermost directory on the FTP server.