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PROBLEM
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SOLUTION
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Error message: Unable to connect to FTP server.
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Verify that you are connected to the Internet. WISE-FTP cannot establish a dial-up connection by itself. It uses the dialer defined in the file winsock.dll (e. g., "Dial-up Network").
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If you are using a proxy server or a firewall, make sure they are correctly configured in the menu.
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Check your user name/password combination.
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Remote server is suddenly disconnected.
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Some servers disconnect automatically after a certain period of time if they do not receive commands from the client. This helps avoid unnecessary reduction in server performance. The server never disconnects when a transfer is in progress. It only disconnects if the client and the server have not communicated for a specific period of time as defined by the server administrator.
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Another possible reason is the configuration of WISE-FTP. Check under .
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Error message: "500 No route to host: Winsock error # 10065"
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Verify that you are connected to the Internet.
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Check to see if there is a firewall that has not been set up correctly.
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Check to see if a software firewall (e. g., Norton Internet Security) is blocking access.
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